Inselberg 3-Year Guarantee

At Inselberg, every product begins its journey with a focus on precision, performance, and durability. Our development process starts with close collaboration with climbers, mountaineers, and backcountry professionals to identify real-world needs. Materials are handpicked for their resilience and functionality, ensuring every piece of gear is prepared for the harshest conditions.

Each product undergoes extensive field testing in extreme environments, from alpine peaks to rugged crags. Simultaneously, we subject our designs to rigorous laboratory tests for abrasion resistance, waterproofing, and thermal efficiency. This combination of real-world feedback and technical assessments allows us to refine each design, ensuring it meets the exacting standards required for technical pursuits.

The Inselberg 3-Year Guarantee is a testament to this commitment to quality. It provides comprehensive coverage for defects in materials and workmanship, so you can focus on your goals with confidence in your gear.

Inselberg’s Commitment to Excellence

Our products are crafted with premium materials and meticulous attention to detail. Each item undergoes stringent testing to ensure it can withstand the rigors of extreme environments. Whether you’re navigating alpine routes, scaling sheer rock faces, or venturing into the backcountry, Inselberg gear is built for reliability and performance. This commitment to quality is the foundation of the 3-Year Guarantee.

What the Inselberg 3-Year Guarantee Covers

The guarantee applies to defects in materials and workmanship for three years from the date of purchase. Specifically, it includes:

1. Material Failures: Issues such as fabric tears, malfunctioning zippers, hardware breaks, or delamination that impact product performance.
2. Workmanship Errors: Flaws originating during production, including uneven stitching, misaligned seams, or adhesive failures.
3. Performance Issues: Cases where the product fails to function as intended under normal and appropriate usage conditions.

This guarantee reflects the confidence we have in our design and manufacturing processes, ensuring your gear performs to the standards it was built for.

What the Guarantee Does Not Cover

While comprehensive, the Inselberg 3-Year Guarantee does not cover:

• Normal Wear and Tear: Damage from prolonged use, such as abrasions, fading, or fabric pilling, which are expected over time.
• Misuse or Neglect: Damage caused by improper care, accidents, or use beyond the intended purpose of the product.
• Unauthorized Modifications: Repairs or alterations made by third parties not authorized by Inselberg.
• Loss or Theft: The guarantee does not extend to items that are lost or stolen.

Making a Warranty Claim

Starting a warranty claim is simple. Begin by completing the Warranty Claim Form. Ensure you include the following information:

1. Product Number: This can be found on the washing label inside your item. It helps us identify the exact version of your product and the materials used in its construction.
2. Proof of Purchase: A receipt, order confirmation email, or other documentation to verify your warranty eligibility.
3. Detailed Description: A clear explanation of the issue you’re experiencing.
4. Photographs: Images of the item, especially the area with the issue, to help us evaluate your claim.

Once your claim is submitted, our team will review it within 3-5 business days. If additional information or inspection is required, we will contact you promptly. For valid claims, resolution—either repair or replacement—will typically be completed within 7-14 business days from the time we receive your item.

Repair Services

At Inselberg, we are committed to prolonging the life of our products. For repairs covered by the guarantee, our in-house technicians will ensure your gear is restored to its intended performance. If your repair falls outside of the guarantee, we offer a paid repair service to keep your gear functional and reliable.

To initiate a repair, visit our Repair Services page and complete the form provided. A member of our team will guide you through the process.

How to Care for Your Gear

Proper maintenance is key to ensuring the longevity and performance of your Inselberg gear. Care requirements may vary for different products. Always follow the specific instructions provided on the washing label included with your item. As a general guide:

1. Cleaning: Use cold water with a mild detergent. Avoid bleach, fabric softeners, and harsh chemicals.
2. Drying: Air-dry whenever possible. For insulated items, low-heat tumble drying with tennis balls can help restore loft.
3. Storage: Store in a cool, dry location away from direct sunlight. Avoid prolonged compression of insulated products.
4. Inspection: Regularly check for wear or damage, such as frayed seams or stuck zippers, and address them promptly.

Frequently Asked Questions (FAQ)

Q: How do I start a warranty claim? A: Begin by completing the Warranty Claim Form on this page. Provide all required details, including your product number, proof of purchase, and a description of the issue.

Q: Where can I find the product number? A: The product number is typically located on the washing label inside your item. This label can usually be found inside a hand pocket or the security pocket, depending on the product design.

Q: How long does it take to process a warranty claim? A: Claims are typically reviewed within 3-5 business days. Once approved, repair or replacement is usually completed within 7-14 business days after we receive your item.

Q: What happens if my product is discontinued? A: If your product is no longer available, we will provide a comparable replacement or issue store credit.

Q: Can I request a repair for issues not covered by the guarantee? A: Yes, our paid repair service is available for issues like wear and tear. Visit our Repair Services page to start the process.

Q: Is proof of purchase required for a claim? A: Yes, proof of purchase is required to verify eligibility. Accepted forms include receipts or order confirmation emails.

Q: Are international customers eligible for the guarantee? A: Absolutely. The Inselberg 3-Year Guarantee applies globally. Customers outside our primary regions may experience longer processing times due to shipping logistics.

Q: Does the guarantee cover accidental damage? A: No, the guarantee does not cover damage caused by accidents, misuse, or neglect. However, such damage may be repairable through our paid repair service.

Q: Can the warranty be transferred to another person? A: Yes, the warranty is transferable as long as the original proof of purchase is provided.

For further assistance or to begin a claim, contact us at support@inselberg.com.