Shipping & Delivery

At Inselberg, we are committed to providing reliable and efficient shipping services to our customers worldwide. Our team ensures that each order is processed and delivered with care and attention to detail. Below, you will find all the relevant information regarding our shipping process.

Order Processing Time

  • All orders are processed within 2 business days of receipt. Our business days are Monday through Friday, excluding weekends and public holidays.
  • After your order is processed, we will notify you with a shipping confirmation and provide a tracking number so you can follow your parcel's journey.

Shipping Methods & Delivery Times

  • Standard Shipping: Once dispatched, your order will arrive within 5-8 business days depending on your location and the shipping carrier used.
  • Expedited Shipping: If you need your order delivered more quickly, we offer expedited shipping options. Please reach out to our customer service team at support@inselberg.com to arrange expedited delivery. We will do our best to accommodate your needs and provide the fastest possible shipping option.

Shipping Costs & Taxes

  • Import Duties and Taxes: All import duties and taxes are prepaid at checkout, so there will be no additional charges upon delivery, ensuring a smooth transaction. The final price you see at checkout is the total price you will pay.
  • For customers in the United States and Canada, taxes are calculated and applied after checkout, based on local state or provincial tax rates.
  • For all other countries, including those in Europe, Asia, and Oceania, taxes are included in the price shown at checkout, so there will be no surprises at delivery.

International Shipping

  • We offer international shipping to a wide range of countries around the world. Shipping times and costs may vary depending on the destination country and the courier service used.
  • Please note that some destinations may have specific import restrictions or additional fees, which are the responsibility of the customer. If you are unsure of any import regulations, please contact our customer service team before placing your order.

Tracking Your Order

  • Once your order is dispatched, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress through the courier’s website.
  • If you do not receive your tracking number within a reasonable time frame, or if you encounter any issues with tracking, please contact our support team at support@inselberg.com.

Customer Service

  • Should you have any questions regarding your order, shipping status, or require assistance with expedited shipping options, please do not hesitate to contact our customer service team. You can reach us by email at support@inselberg.com, and we’ll be happy to assist you with any inquiries.

We aim to provide you with a smooth and efficient shipping experience. If you have any concerns or need further assistance, our customer service team is available to help.